Taylor's Boats Inc.

I don’t recommend these guys for service. The only reason I give two stars instead of one is because Skyler in parts was super helpful when ordering my parts to add speakers to my 2014 G3 tower. Things fell apart when I tried to get an answer for what I needed to mount the speakers. I was told that because of my after market bimini top I couldn’t use the adapters already on the tower and that I’d need to get creative. Eek! After deciding I couldn’t do this myself, I called to schedule time with their service department to have them do it. I asked if I could run by with my boat before the scheduled appointment so a tech could take a look to make sure I already had all the parts I needed so they could do the install on the scheduled date. Seems like a good idea right? I was told they needed to speak with the service manager and call me back. I never received a call back. I called again and they couldn’t find any record of the appointment I set or that anyone had spoken to me. I’ll leave names out here because these ladies were trying to be helpful. I think they could see the wisdom in having a tech just take a peek so we have the right parts. This was much tougher than it sounds. Fast forward to me asking to speak with the service manager. I got Nash. Not sure what Nash does but he’s not the service manager. He said if I dropped by with my boat there’s no way someone could come out and look to make sure I have all the parts needed for the install. This blew my mind. This would save time for everyone! Nash is a nice guy. He handled the call well but, for whatever reason, they didn’t want to help me. I’m guessing it comes down to the business of selling boats not servicing old 24 Wake Setter MXZs. I thought since I bought the speakers and amp through them that they’d work with me. Not the case. I called wet sounds and in 5 minutes I learned what I needed to do it myself. Should have started with them.

I am new to owning a boat so I did a bunch of research before taking my boat to Taylor’s Boats. The service department was amazing to work with. It was a very friendly and inviting atmosphere. No pressure to buy anything I didn’t need, they didn’t offer services I didn’t need. They were upfront with all costs and it was very reasonable. I will always take my boat to Taylor’s Boats!

Taylor in sales is great. Service is totally hit and miss. Over the last several years, I've had good and bad experiences. I never know what I'll get. I hate leaving my boat there for service jobs. Twice I've had issues with it on their lot. One requiring major gel coat, bumper strip, and swim deck repairs. It will never be the same. The problem is, even for winterization, they want it for several days. Why even make an appointment??? It is also not uncommon to need to return the boat to repair the same issue several times. Depending on the service writer , you might be able to direct them to what the actual issue is. (Check the Malibu forums.) Parts and accessories? Meh, they're fine. I'm considering going to a totally different shop after this last service interaction. I've even heard it's worth the drive to the St. George shop because they are so good.

Update - Jared was awesome tanner was awesome - this whole company has changed and they are awesome great service and really care - wow what a turn around! Okay so here is my latest experience with these guys; I scheduled a time to bring my boat in on a Wednesday, I call before hand and they say there are still booked out so I move my service appointment to Monday. Once I drive all the way down and drop my boat off they call me and tell me they wont be able to check on it until Monday of the next week. So the question is why even set an appointment, if they wont see your boat for a whole week to begin the service.

2nd boat we have bought here. Got a brand new T250. Have used taylor judd as a salesperson both times. Taylor is awesome never pushy, always able to answer questions and goes above and beyond to help us out. Love the boats and everything Taylor Judd is the biggest reason for the 5 star review. Will be a customer of his as long as he is there! Wife and kids love the boat as well!

I've changed my review to 1 star instead of 2, due to Taylor's Boats ruining another summer of boating for us. McKay Taylor has been a major disappointment in buying a Malibu. His attitude has filtered throughout their 3 locations. Their service team is completely incompetent. He will get you to spend $3,000 to $5,000 per visit and tell you that your boat, you paid $150k for, doesn't cover any service work he's sold you. Brand new 2019 $150K boat with only 198 hrs due to it being in Taylor's shop 90% of the time. Look at the attached dashboard read out of "Service Required" that has gone off for 3 years. Taylor's doesn't know how to fix it.

“Over promise and under deliver” That’s the motto of Taylor’s Boats. After waiting 3 weeks to get my boat in for an oil service and transmission service - I was told that the day service that I had promised and planned on, would now be 48-72 hours at best! So that would cancel our boating plans that we had scheduled. When I said that’s not what I was promised they said, “well we will try to get it in today.” When I called at 4 pm they said we just weren’t able to look at it today, so come pick up your boat. Thinking that maybe now they would give me a “sorry for your inconvenience, we’ll get you in first thing next week appointment - I was told that I’d have to wait for the next available appointment which was another three weeks away!!! This is NOT the place it once was. My dad was one of Taylor’s first customers. If it hadn’t been for him and a few of his friends Taylor wouldn’t have made it through his first couple of years. Now it’s run by a bunch of kids who don’t know anything about customer service. Time to learn to service my own boat cause Taylor will never see it again. Scroll through all the one star reviews and you’ll see my same poor experience again and again. You’ll also see that Taylor stopped responding to poor reviews about 3 years ago. Bottom line: they just don’t care. Do yourself a favor and stay away.